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Consumer. In the Guidelines, the term “consumer” is used to refer to the person receiving care and services through a Home Care Package. HOME CARE PACKAGES PROGRAM. Data Report 4th Quarter 2017-18. 1 April – 30 June 2018. September 2018 (reissued 8 October 2018) Your guide to home care package Information is current as at 27 February 2017. The Australian Government's Home Care Packages Program helps you to.This Home Care Packages Program Manual provides information about the HCP Program and how it operates, to help you work with your provider. to be available over the following five year period, from 2017-18 to 2021-22. 2. A New Home Care Packages Program. 2.1 Package levels. Home Care Packages. Program. Operational Manual. A guide for home care providers requirements for the HCP Program for approved home care providers. at each step. Information is current from 1 July 2015 until January 2017. The Home Care Package Programme, which provides support for people with.